Users with multiple devices (Desk phone and mobile app for example) on the same user/extension can swap live calls from one device to another by picking up the device that is not currently in use and dialing *00
Example: A user on their desk phone wishes to walk away from their desk, but to continue their current conversation. That user can open their GigTel Mobile app (Connected to the same GigTel user) and dial *00 from the mobile app to take over the live call from the desk phone.
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