Agents can label the outcome of both inbound and outbound calls by selecting a disposition. Then they can select a reason for the call, and include a note to further explain the outcome of the call. This makes it simple for other agents to understand exactly what happened on the call, how successful it was, and if it requires further attention.
All Call Dispositions and Reasons are setup by the GigTel team on a per domain basis and by request. To have this feature added to a domain, send a ticket into support@gigtel.com with your Dispositions and Reasons and we can get this setup for you.
When a user uses the Web Phone, they will receive a pop up after the call to select a Disposition and Reason as well as a field for any notes. This will popup for both inbound and outbound calls.
If a user uses any device other than the Web Phone then they will receive a popup in the portal for just notes on the call. However, they can navigate to their Call History and Edit Note to fill it out the same form for Web Phone after the call. They can
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