Configure Time of Day Routing

1. Log in to the Manager Portal 

2. Navigate to Inventory 

3. Select the phone number to modify

4. Set Enable Time Frames to Yes and select a Timezone

5. At the bottom of the modal, a list of time frames will appear, select the desired time frames and click the + icon

To Configure Time Frames, see Create Time Frames

6. Set the treatment and destination for each time frame and drag your created Time Frame above the Default, then click Save. This allows the system to look to see if you are within your set created Time Frame and follow its destination, if not it will go to the default of what you want the system to route to After Hours.

NOTE: If creating a specific dates Time Frame (Example Holidays) always have that Time Frame at the top, as it will look for that date first, then move on if its not that specific date.