Create Time Frames 2.0

1. Log in to the Manager Portal 

2. Navigate to Time Frames

3. Select Add Time Frame. 

Note: If you have already created a Time Frame on this domain you will have to click Domain, and there you will see all created Time Frames and be able to create a new one form there.

4. Enter a descriptive name for the time frame.

5. Select the type of time frame:

Always: Applies 24/7. Primarily used for routing for an unspecified period of time such as call forwarding

Days of the Week: Recurring Range of days and times. Primarily used for Business Hours

• Select the days of the week you want these Time Frames to apply to, as well as the start and end times.
• Recurrence: Every Week or Custom. Custom allows you to set to recur every week or month as well as set an end date if desired.

Specific Dates: Specified dates in the future. Primarily used for holidays or scheduled closings

Holidays: Select from a list of local and international holidays with an optional choice to recur; holiday options are maintained and updated by Calendarific

Recurrence: Yearly or Do Not Recur.

Observed Holidays: Set observation rules for when holidays occur on certain days

Custom: This selection can combine days of the week, specific dates, and holidays all together to suit any time frame need. Each new date entry will display in its own row, even if multiple dates were added at the same time.

Note: When using Custom, please note that all days and times selected will follow he same call flow once setup under Time of Day Routing. Example, If you want Holidays and Business hours to follow different routing like an Attendant during business hours and a voicemail at night, then do not user Custom.

To see how to do this please see Configure Time of Day Routing.

To use Custom select Add in the top right and select the type of Time Frames you want to add.