How to Use MondaGo Nava

1. Ensure you have the Integrator installed. For more information see Installing MondaGo Nava

2. To access the desktop application after installation, click the up arrow in the bottom right of your screen to access the system tray. It will appear as a green circle icon. If you right click this green icon, you will be presented with the main menu.

3. From this main screen you can access the three sections of the menu down the left side. Home, Recent Calls and Make a Call.

4. From Home you have options for Presence, Address Book, Call History, Call Toolbar and Configuration.

5. Presence - Shows the a list of your contacts along with their availability by department. Departments can be collapsed for better viewing. Contacts can also be sorted or group by selecting the icon in the upper right.

6. Address Book - Allows you to view contacts that you have added through the GigTel portal, or add new personal contact directly through it. You can type a first or last name into the search field and click Go to see the results.

7. Call History - Shows you all of your recent call history. You will be able to hover over an entry and choose to place a call, or open their contact information, if they are in your address book or a contact from your GigTel portal. 

8. Call Toolbar - The call tool bar is a small popup window that will allow you to place a call, see the status of a live call or interact with the soft phone client. This window can be moved around the screen by clicking and dragging on the small grey checked area in the bottom right hand corner of the window.

9. Configuration - From the configuration page you will be able to adjust settings around your GigTel desktop application. You will be taken to the general setting page, with the current settings for your interface open and indicated on the left with the orange highlight. From this page you will be able to adjust setting around how you will interact with the application. A significant item to note is the AppBar Position option. By default this is set to None, and the behavior of the application will be to be hidden unless you right click on it to temporarily open the main menu. If you click the drop down for AppBar Position, you will be able to select left or right and then the application will always be docked to the left of right side of your screen for quick access. 

From the Configuration menu if you select Devices you will be presented with the below menu offering options around different functionality of the application. The first item listed at the top of the page is Microsoft Teams. The first option under Teams is "Use for presence". There are some additional changes what would need to be made by you or your IT group, but the GigTel desktop application can be allowed to pull the Teams status of you and your coworkers to show you the status of both their GigTel usage as well as their Teams usage. GigTel support will be able to provide a document on how to enable this through Teams, but we will be unable to make these changes for you. The next item just below that is to enable the GigTel desktop application to place and receive calls through Teams. This feature requires that you already have a calling plan through Microsoft for Teams. If you do not already have a Microsoft Teams calling plan this feature will not function and does not need to be enabled.

9. Recent Calls - Shows your most recent calls and a visual indication if they were missed, received or outgoing calls. 

10. Make a Call - From this screen you can use the dialer to make calls, as well as choose the device to make the call from.